We’ve been traveling Avianca for a while now. We bought all the tickets as one because it was way cheaper that way.
I’m going to tell you how flying with Avianca was for us with kids
Our flight from La Paz to Lima was early, we left home before 5. When we arrived at the airport, the check-in was already open. We dropped Angelo’s bag and headed straight to the departure area. Everything went smoothly. It was just an hour of flight, so we didn’t have any entertainment or food on board, which was fine. The flight attendants were ok, everything went fine.
The second Flight
Then our flight from Lima to Bogota was longer, around 5 hours. There was the in-flight entertainment only for those who had the app downloaded onto their devices, which we didn’t. We thought there would be some kind of entertainment since it was a long flight, but no. They did serve food, which was just bad, but we almost never eat at the airplane anyway.
Everything went smoothly, though.
The last flight
The last flight, from Bogota to Toronto was also long (6~7 hours), including one stop in El Salvador. Our flight was at 5 am, but we arrived at the airport at 11 pm the night prior, on a flight from Medellin. We spent 6 hours at the airport doing nothing. Well, we ate and Coral and José slept for a few hours.
The annoying thing about this flight was that we wanted to drop Angelo’s bag to be able to walk around without huge bags around. They told us the check-in would open at midnight, so we went to eat, and arrived at the check-in area a bit after 12. Nothing. We had a coffee for an hour. Nothing. We walked around (and everything was closed) for another hour. Nothing. They opened the freaking check-in at 4 am. We’d asked every single Avianca employee and none of them would tell us properly. One of them even told us there was no such flight today. We had a slight panic attack.
There was no entertainment option on the first flight, as it was a short flight.
In El Salvador, we had a 50 minute connection time and nearly didn’t make it. We had to cross the whole airport and pass through the most annoying security ever. They made us re-scan our bags, take everything out of half of them (which was 5 bags), complained that we couldn’t carry as many liquid items as fit in a quarter size zip bag – but that each passenger could only bring 5. It was still fine, we just had to separate our items and place them in different bags, which is ridiculous and I then put them all together again right after. I need all the meds to be together, as I need all the toiletry to be together. They didn’t listen to me saying that I could cram as much as I wanted, with the TSA website on the phone. Those were the rules for those entering North America, they said.
We boarded the plane almost full then and nearly had no space for our bags. This airplane HAD onboard entertainment. A little 11’’ screen for every 3 rows of passengers. So nice. Luckily, they didn’t screen anything too awful – except for The Passenger, which I hoped the kids wouldn’t watch, and they were too busy playing on their devices anyway. It’s lucky that we were tired, we slept almost throughout the entire flight.
Angelo’s bag arrived fine. I love that they allow 10 kg of carry-on, so the rest of us was able to carry-on only. The food is the regular horrible airplane food. If you don’t need anything special, it’s just fine. And if you’re fine with the unruly times of check-in openings too. It’s not the best airline ever, but it’s fair enough one. We’ll use it fine when we find cheap flights with them again, but we’ll bear in mind they don’t really care about time.
The kids didn’t get anything to pass the time in any of the flights, which can be a blessing or a curse, depending on your kid, really. My kids were happy playing on their devices and Coral has a problem letting go of ‘gifts’ so we’re glad she didn’t receive anything.
They still let us board first because they let families with 5 year-olds and under board first. We love it.
So, overall, it’s an OK experience. Not too good, not too bad.
Have you ever flown with them? Tell us in the comments!